Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe for equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while oversized equipment like basketball hoops or heavy weights may take 7-10 business days.
Do you offer a warranty on professional sports gear?
Yes, all our professional-grade equipment comes with a minimum 1-year manufacturer warranty. Specific high-performance items may include extended coverage against structural defects.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in their original packaging with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your products authentic brand name goods?
Direct Sports is an authorized retailer for all brands listed on our site. Every product is 100% authentic and sourced directly from the manufacturer.
Do you offer team or bulk order discounts?
Absolutely. For school teams, local clubs, or corporate orders of 15 items or more, please contact our dedicated team sales department for wholesale pricing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm for larger equipment purchases.